Refund policy
Return & Refund Policy
At CartDeli, we want every fragrance experience to meet your expectations. If your order does not arrive as expected or you have concerns about your purchase, our team is here to assist you.
Return Window
Eligible items may be returned within 14 days of delivery.
To be eligible for a return, items must:
* Be unused and unopened
* Remain in their original packaging with all seals intact
* Include proof of purchase
Due to the nature of fragrance products, opened or used items cannot be returned unless they arrive damaged or defective.
Return Shipping
Customers are responsible for the cost of returning eligible items to CartDeli.
Return shipping expenses will be deducted from the final refund amount.
Original shipping charges are non-refundable.
Refund Process
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days after the return has been processed.
Damaged or Defective Items
We take great care in preparing every CartDeli order. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
sales@cartdeli.com
Please include your order details and photos of the item so we can assist you promptly.
For approved damaged or defective items, CartDeli will provide an appropriate resolution, including replacement or refund.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different fragrance or product, please return your eligible item and place a new order.
Final Sale Items
The following items are not eligible for return:
* Final sale items
* Gift cards
* Opened or used fragrance products
Contact Us
For any questions regarding returns or refunds, please contact:
sales@cartdeli.com